Terms and conditions

Last updated  March 9, 2024


The Mentoring Company, Inc. d/b/a Mentor. These Terms of Service govern your use of the Mentor platform, including but not limited to accessing live streaming sessions, engaging with the community, accessing mentor video course assets, and our refund policy. By using Mentor, you agree to abide by these Terms of Service.

1. Account Registration

1.1. Accuracy of Information: Users must ensure that all information provided during the registration process is current, accurate, and complete. This includes personal details such as name, email address, and payment information. Inaccurate or outdated information may impede communication with mentors or result in billing issues.

1.2. Security Responsibility: Users are responsible for safeguarding their account credentials and taking appropriate measures to prevent unauthorized access. This includes choosing a strong password, enabling two-factor authentication where available, and refraining from sharing account details with others. Users should promptly report any suspected unauthorized access or security breaches to Mentor's support team.

2. Access to Services

2.1. Full Access upon Payment: Once payment is successfully processed, users gain immediate access to Mentor's platform and all associated services. This includes the ability to participate in live streaming sessions, interact with mentors and fellow community members, access video course assets, and submit questions for upcoming sessions.

2.2. Pre-Submission of Questions: To maximize the effectiveness of live streaming sessions, users are encouraged to submit their questions in advance. This allows mentors to prepare comprehensive responses and address a wide range of topics during the session, enhancing the learning experience for all participants.

2.3. Community Engagement: Mentor's community features provide users with opportunities to share knowledge, seek advice, and collaborate with peers and mentors. Users are encouraged to actively participate in discussions, offer support to fellow community members, and contribute valuable insights based on their expertise and experiences.

2.4. Video Course Assets: In addition to live streaming sessions, users have access to Mentor's library of video course assets. These resources cover a diverse range of topics and provide users with self-paced learning opportunities to further expand their knowledge and skills beyond live sessions.

3. Mentor Services

3.1. Educational Offerings: Mentors on the Mentor platform are experts in their respective fields and offer valuable educational content through live streaming sessions and video courses. Users can benefit from their expertise, insights, and practical advice to enhance their professional development and personal growth.

3.2. Accuracy Disclaimer: While mentors strive to provide accurate and up-to-date information, Mentor cannot guarantee the absolute accuracy or completeness of the content provided. Users should exercise critical thinking, conduct independent research, and verify information from multiple sources to ensure the reliability of the information presented by mentors.

4. Refund Policy

4.1. No Refund Policy: Mentor operates under a strict no refund policy to maintain fairness and consistency for all users. Once payment is processed, users are committed to their subscription plan and are not eligible for refunds, regardless of usage or satisfaction.

4.2. Results-Based Access: Instead of offering refunds, Mentor focuses on delivering tangible results and value to users. Users will continue to have full access to Mentor's services until they achieve their desired outcomes or demonstrate significant progress in their learning journey, as determined by Mentor's assessment criteria.

5. Community Guidelines

5.1. Respectful Engagement: Mentor's community is built on principles of respect, inclusivity, and constructive dialogue. Users are expected to engage with others in a courteous and respectful manner, refraining from any form of harassment, discrimination, or offensive behavior. Disagreements should be handled diplomatically, with a focus on finding common ground and fostering mutual understanding.

5.2. Content Moderation: To maintain a positive and supportive environment, Mentor reserves the right to moderate user-generated content and remove any material that violates community guidelines or applicable laws. This includes but is not limited to offensive language, hate speech, spam, and unauthorized advertising. Users are encouraged to report any inappropriate content or behavior to Mentor's support team for prompt review and action.

5.3. Account Suspension: In cases of serious or repeated violations of community guidelines, Mentor may take disciplinary action, including temporary or permanent account suspension. Such measures are implemented to uphold the integrity of the community and ensure a safe and respectful learning environment for all users.

6. Intellectual Property

6.1. Protection of Content: All content provided by mentors, including live streaming sessions, video courses, written materials, and multimedia assets, is protected by intellectual property laws, including copyright and trademark regulations. Users must respect the intellectual property rights of mentors and refrain from unauthorized reproduction, distribution, or modification of their content.

6.2. Permission Requirement: Users seeking to use or share mentor content beyond the scope of personal use must obtain explicit permission from the respective mentors or rights holders. This includes seeking permission to reproduce excerpts, share content on external platforms, or use content for commercial purposes. Any unauthorized use of mentor content may result in legal action and account termination.

7. Payment and Subscription

7.1. Subscription Requirement: Access to Mentor's premium services requires payment of a subscription fee, as outlined in the subscription plans available on the platform. Users must adhere to the subscription terms, payment schedule, and any applicable taxes or fees associated with their chosen plan.

7.2. Pricing Modifications: Mentor reserves the right to adjust subscription terms, pricing, or features at its discretion, with advance notice to users. Such changes may be prompted by factors such as market conditions, service enhancements, or regulatory requirements. Users will be notified of any changes to their subscription plans and given the opportunity to review and adjust their preferences accordingly.

8. Termination of Services

8.1. Account Suspension: Mentor retains the right to suspend or terminate access to its services for users found to be in violation of the Terms of Service or engaged in prohibited activities. This includes but is not limited to abusive behavior, fraudulent conduct, unauthorized access, or intellectual property infringement. Account suspension may be temporary or permanent, depending on the severity of the violation and its impact on the community.

8.2. Voluntary Account Closure: Users have the option to close their Mentor accounts at any time by contacting Mentor's support team or following the designated account closure procedures on the platform. Account closure requests will be processed promptly, and users will no longer have access to Mentor's services or associated features.

9. Disclaimer of Warranties

9.1. Service Provision: Mentor strives to provide high-quality services and a seamless user experience; however, Mentor cannot guarantee uninterrupted or error-free operation of its platform. Users acknowledge that the platform may be subject to technical issues, maintenance periods, or external factors beyond Mentor's control that may impact service availability or performance.

9.2. No Warranty Coverage: Mentor disclaims all warranties, express or implied, relating to the accuracy, reliability, or suitability of its services for any particular purpose. Users acknowledge that Mentor's services are provided on an "as is" and "as available" basis, and that their use of the platform is at their sole risk.

10. Limitation of Liability

10.1. Liability Exclusion: Mentor shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of its services, regardless of the cause of action or legal theory under which such damages are sought. This includes but is not limited to financial losses, data loss, business interruption, or reputational harm.

10.2. Liability Cap: In no event shall Mentor's total liability to any user exceed the amount paid by the user for access to its services during the preceding